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Sabre Corporation
IT Operations Analyst III
Join Sabre Corporation in Bengaluru as an IT Operations Analyst III. Drive incident management efficiency, collaborate with teams, and enjoy competitive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Operations Management
Incident Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 6, 2025
IT Operations Analyst III responsible for driving efficiency and effectiveness of incident management process, developing and maintaining incident management system, and participating in disaster recovery testing.
Requirements
- Bachelor's degree in Computer Science, Information Technology or related field.
- At least 3-5 years of experience in IT Operations, Service Management, or related field.
- Experience with incident management tools, processes, and frameworks.
- Ability to work collaboratively with cross-functional teams and communicate effectively with stakeholders.
- Strong analytical and problem-solving skills with attention to detail and ability to prioritize tasks.
- Experience with service management tools, such as ServiceNow or BMC Helix.
- Ability to work in a fast-paced environment with multiple priorities and deadlines.
- Knowledge of ITIL framework and industry best practices.
- Certifications such as ITIL Foundation, ServiceNow or BMC Helix certification a plus.
Requirements Summary
Bachelor's degree, 3-5 years of experience in IT Operations, ability to work collaboratively with cross-functional teams
