ServiceNow

Technical Support Engineer - Infra Support

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Problem Management
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
March 13, 2025

As a Technical Support Engineer - Infra Support, you will resolve technical cases for customers, provide amazing customer support experiences, and work with the ServiceNow platform to troubleshoot issues. You will also play a key role in providing input across business units regarding process and product improvements.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • 2+ years providing customer-facing technical support (Web-based products or e-commerce preferred)
  • Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting and PowerShell
  • Ability in server administration across OS platforms (Windows/Unix)
  • Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST
  • Solid understanding of object-oriented programming skills (Java strongly preferred)
  • Good understanding of database concepts
  • Strong troubleshooting/root cause isolation skills
  • Demonstrated creative problem-solving approach and strong analytical skills
  • Must be proficient with analyzing log files and standard debugging concepts

Benefits

  • Competitive salary
  • Benefits package
  • Opportunities for growth and development
  • Diverse and inclusive work environment

Requirements Summary

2+ years of experience in customer-facing technical support, strong problem-solving skills, and proficiency in object-oriented programming skills