Technical Support Engineer - Infra Support

As a Technical Support Engineer - Infra Support, you will resolve technical cases for customers, provide amazing customer support experiences, and work with the ServiceNow platform to troubleshoot issues. You will also play a key role in providing input across business units regarding process and product improvements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 2+ years providing customer-facing technical support (Web-based products or e-commerce preferred)
• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting and PowerShell
• Ability in server administration across OS platforms (Windows/Unix)
• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST
• Solid understanding of object-oriented programming skills (Java strongly preferred)
• Good understanding of database concepts
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concepts

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development
• Diverse and inclusive work environment