As a Technical Support Engineer - Infra Support, you will resolve technical cases for customers, provide amazing customer support experiences, and work with the ServiceNow platform to troubleshoot issues. You will also play a key role in providing input across business units regarding process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 2+ years providing customer-facing technical support (Web-based products or e-commerce preferred)
- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting, and Windows scripting and PowerShell
- Ability in server administration across OS platforms (Windows/Unix)
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP, and REST
- Solid understanding of object-oriented programming skills (Java strongly preferred)
- Good understanding of database concepts
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
- Diverse and inclusive work environment