IT Operations Manager

IDB Bank is seeking an IT Operations Manager to lead its IT Team as the primary point of contact for enterprise business applications. The role requires strong management skills, banking application knowledge, and technical acumen. The IT Operations Manager will oversee application upgrades, vendor relationships, and IT asset management, as well as provide 2nd line support to end-users.

Requirements

• 10+ years IT experience in the banking/finance industry highly preferred
• Functional knowledge of Commercial Banking, including products focused on Deposits, Lending, Payments & Investments strongly desired
• Experience with Commercial Banking Technical applications like Core Banking (Jack Henry, Fiserv, FIS), Lending (Loan IQ, Stucky) & Payments (Payment Gateways, ACH/Wires/Swift)
• Experience working with ServiceNow
• Excellent project management and business analysis skills, knowledge of waterfall and agile
• Outstanding organizational and leadership skills with an ability to drive issues to consensus while promoting a positive collaborative environment
• Ability to build strong relationships and influence stakeholders at all levels
• Heavy experience with applications support, systems integration, data conversions, file transfers, and applications installation, configuration, upgrades, and managing IT assets, preferably in a banking
• Strong understanding of technologies such as databases, operating systems, networks, coding practices, and cloud
• Excellent analytical skills with the ability to lead troubleshooting initiatives and guide staff
• Experience managing vendor relationships and negotiating
• Ability to work effectively under pressure and to tight deadlines
• Willingness to take ownership and accountability
• Familiarity with market data providers such as Bloomberg, Reuters, Moody’s, and S&P, with protocols such as FIX are a plus
• Experience with financial regulatory standards preferred

Benefits

• Annual bonus
• Medical, pharmacy, dental, and vision plans
• Life and disability insurance
• Employee wellness program
• Retirement and savings plans with employer contributions
• Generous holiday and paid time off schedules
• Parental leave
• Tuition reimbursement