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Arete Technologies, Inc.
IT Operations Specialist- Expert
Join Arete Technologies, Inc. in Raleigh, NC as an IT Operations Specialist-Expert. Ensure system stability, security, and support enterprise operations.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2017
The IT Operations Specialist-Expert is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The candidate will ensure infrastructure security and stability across all locations in the enterprise and support data center operations, server operations, and core platforms such as Tier 1 business applications.
Requirements
- Excellent verbal and written communication skills
- Experience with ServiceNow
- Experience with HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013
- Experience with Active Directory administration
- Ability to manage tasks and meet schedules
- Ability to write technical documentation
- Excellent customer service and teamwork skills
- Willingness and ability to work overtime as needed
- Ability to coordinate long-term project planning
- Ability to determine applicability in controversial or precedent setting situations
- Ability to direct research and develop new technologies
Requirements Summary
Hands-on experience with ServiceNow, excellent communication skills, and experience with Active Directory administration and Microsoft Windows
