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Eurofins
IT Problem Manager
Join Eurofins in Nantes as an IT Problem Manager. Drive root cause analyses, enhance service reliability, and collaborate with teams. 5+ years in IT Problem Management required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 7, 2025
We are seeking a detail-oriented and analytical professional to join our IT team as a Problem Manager. This individual will take ownership of our Problem Management process, performing deep root cause analyses and driving the resolution of open problems to improve service reliability, reduce recurring incidents, and enhance system performance.
Requirements
- ITIL Framework, with a focus on Incident, Problem, and Change Management
- Conducting RCAs using 5 Whys, Ishikawa/Fishbone Diagrams, and other structured problem-solving methods
- Proficiency with ITSM tools like ServiceNow, Jira Service Management, or equivalent
- Background in engineering disciplines such as Systems Engineering, Software Development, or Network Engineering
- Familiarity with monitoring tools like Splunk, Datadog, or Nagios to investigate systemic issues
Benefits
- Exposure to ITIL-compliant Problem Management lifecycle
- Collaboration with cross-functional teams to identify and analyze recurring incidents
- Documenting and communicating findings clearly
- Opportunities to improve the Problem Management process itself
Requirements Summary
5+ years of experience in IT Problem Management or similar role, proficiency in ITIL Framework, and familiarity with ITSM tools
