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IT Senior Business Analyst
Join Performance Team in Barcelona as an IT Senior Business Analyst. Leverage ServiceNow skills to drive Agile/ITIL processes, manage IT budgets, and enhance terminal operations. 5+ years experience required.
Job description
APM Terminals is seeking a dynamic and experienced IT Senior Business Analyst to support the transformation of their business from a portfolio of independently operated terminals into a safer, better, bigger global terminals operator. The ideal candidate will have experience with Agile and/or ITIL principles and methods/framework, driving dailies, weeklies, developing reporting, and defining KPIs. They will be responsible for monitoring terminal business demands, aligning requirements, and progressing delivery, as well as working closely with the Head of IT to build the IT budget and control IT costs.
Requirements
- Experience with Agile and/or ITIL principles and methods/framework
- Driving dailies, weeklies
- Developing reporting and defining KPIs
- PowerBI
- Demonstrable technical background
- Network and on-premises infrastructure
- VMWare, CISCO
- Experience in Project Management
- Desirable End-User support background or experience
- Working experience managing Service Requests, Change and Problems
- ServiceNow preferable
- Ability to present and expose ideas and solutions
- English proficiency verbal and written
Benefits
- Opportunity to acquire skills and knowledge in complex problem-solving situations, decision making and prioritization, data center infrastructure
- Work with regional (AFR & EUR) and global teams across the globe
- Relevant next career steps might be: Team and leadership Management, Project Management, Service Management, Subject Matter Expert (SME)
