IT Senior Support Manager

Keywords Studios is seeking an IT Senior Support Manager to oversee first and second line support across its studios globally, with a focus on creating a seamless service for internal users.

Requirements

• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

• We value and encourage diversity in all its forms. We foster an inclusive environment and give special priority to the inclusion of people with disabilities, convinced that diversity enriches and strengthens us as a team.