IT Senior Support Manager

Keywords Studios is seeking a highly skilled and experienced IT Support Manager to oversee first and second line support across their studios globally. The successful candidate will be responsible for overseeing the delivery of IT Support in a collaborative manner, ensuring an efficient and effective service to internal users.

Requirements

• Significant experience within a business services environment and ideally video games development and/or working in a highly technical development environment.
• Excellent leadership and management skills, with experience leading and developing teams of professionals.
• Strong knowledge of first- and second-line support operations.
• Strong knowledge of ServiceNow and industry trends.
• Excellent relationship building skills.
• Ability to work in a matrix management environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage complex projects.
• Ability to manage budgets and financial resources effectively, identifying opportunities for cost savings and efficiencies.
• Strong customer service orientation, with a focus on delivering high-quality services to employees and stakeholders.

Benefits

• hybrid remote work arrangement
• opportunity to work with a global services platform for video games and beyond
• collaborative team environment
• chance to make an impact in a fast-paced and dynamic environment