Sonoma Consulting is seeking an IT Service Catalog Analyst to provide ongoing support and uplift of IT Service Management processes. The ideal candidate will have experience in IT Service Catalog Management and Request Management, with a strong understanding of ITSM best-practice processes and ITIL certification.
Requirements
- Strong understanding of ITSM best-practice processes
- ITIL Foundation certified
- Familiarity with all other ITIL processes
- Proficiency in MS Visio, Word and Excel
- Experience in documenting processes for Technical/IT related functions
- Good research & analysis skills
- Good interpersonal, communication and presentation skills
- Strong collaboration skills with ability to work in diverse, virtual and global teams
- Thorough understanding of SaaS / cloud service providers
- Experience with Scrum/Kanban/Agile development methodology
- Hands-on experience with industry-standard ITSM system tools, preferably within the ServiceNow environment