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Sonoma Consulting Inc.
IT Service Catalog Analyst
Join Sonoma Consulting Inc. in Plano, TX as an IT Service Catalog Analyst. Leverage ITIL expertise to enhance ITSM processes. Competitive benefits offered.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 12, 2017
Sonoma Consulting is seeking an IT Service Catalog Analyst to provide ongoing support and uplift of IT Service Management processes. The ideal candidate will have experience in IT Service Catalog Management and Request Management, with a strong understanding of ITSM best-practice processes and ITIL certification.
Requirements
- Strong understanding of ITSM best-practice processes
- ITIL Foundation certified
- Familiarity with all other ITIL processes
- Proficiency in MS Visio, Word and Excel
- Experience in documenting processes for Technical/IT related functions
- Good research & analysis skills
- Good interpersonal, communication and presentation skills
- Strong collaboration skills with ability to work in diverse, virtual and global teams
- Thorough understanding of SaaS / cloud service providers
- Experience with Scrum/Kanban/Agile development methodology
- Hands-on experience with industry-standard ITSM system tools, preferably within the ServiceNow environment
Requirements Summary
ITIL Foundation certified, experience in IT Service Catalog Management and Request Management, and strong collaboration skills
