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Albemarle Corporation
IT Service Delivery Manager
Join Albemarle Corporation as an IT Service Delivery Manager in Bombay, Maharashtra. Leverage ServiceNow expertise to enhance service quality and customer satisfaction. ITIL certification required. Competitive pay and benefits offered.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 10, 2025
The IT Service Delivery Manager will align IT service delivery with broader business goals, ensuring exceptional service quality and customer satisfaction.
Requirements
- ITIL Certification: ITIL Foundation or Practitioner certification.
- Service Management Platform Knowledge: Deep knowledge of ServiceNow, Zendesk, and other service management platforms.
- Help Desk Operations: Strong understanding of help desk operations, ITIL practices, and incident management systems.
- IT Infrastructure Knowledge: Familiarity with IT infrastructure, networking, databases, and cloud solutions.
- Communication Skills: Exceptional communication and interpersonal skills.
Benefits
- Competitive compensation
- Comprehensive benefits package
- A diverse array of resources to support you professionally and personally
Requirements Summary
ITIL certification, service management platform knowledge, help desk operations, IT infrastructure knowledge, and communication skills
