IT Service Delivery Manager

The IT Service Delivery Manager plays a vital role in managing the lifecycle of endpoint devices and laptops at Year Up United, ensuring seamless operations for both staff and students. This role involves close collaboration with program managers, IT Asset Management, and the Endpoint Engineering team to align laptop solutions with the unique requirements of each Career Pathway.

Requirements

• 4-7 years of experience in IT operations, project management, or business system analysis.
• Proficiency with ServiceNow HAM and CMDB.
• Strong vendor relationship management skills.
• Experience working in cross-functional, geographically dispersed, and matrixed teams.
• Exceptional organizational skills with attention to detail.
• Excellent communication and interpersonal skills for technical and non-technical stakeholders.
• Proactive problem-solving and critical-thinking capabilities.
• Ability to manage multiple priorities and meet deadlines.
• Familiarity with IT asset management and ITSM processes.
• Willingness to learn and adapt to new technologies and methodologies.

Benefits

• Comprehensive healthcare options and dental coverage
• 401(k) match for eligible participants
• Vacation: Earn three weeks paid vacation in first year of employment; four weeks after initial year
• Professional Development: Funds available to support staff in achieving career objectives ($2,500 per year)