Concentrix

IT Service Desk Agent (German-speaking) -On-site FI01

Join Concentrix as an IT Service Desk Agent in Barcelona! Support clients, utilize your German and English skills, and enjoy career growth and benefits.

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Consulting
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
December 12, 2024

We are a global technology and services leader that powers the brands of the future. As an IT Service Desk Agent in Barcelona, you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. We offer career growth and personal development opportunities, including a range of FREE Learning and Leadership Development programs.

Requirements

  • Proficient or bilingual level of German and advanced English skills
  • 1st or 2nd-level IT support experience in larger environments
  • Knowledge of Windows 10, Office 365, MS Teams, and troubleshooting both hardware and software
  • Analytical mind and a can-do attitude for problem-solving
  • Familiarity with ITSM ticket systems (like ServiceNow) and knowledge of ITIL V4 processes

Benefits

  • Full time 39 hours/week permanent contract
  • Salary 22 000 euros gross/year + up to 2 400 euros gross/year in bonus
  • Great office location in Barcelona
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs and specialized courses

Requirements Summary

1 year of IT support experience, proficient German and advanced English skills, knowledge of Windows 10 and Office 365