.svg)
Pillsbury Winthrop Shaw Pittman LLP
IT Service Desk Analyst
Join Pillsbury Winthrop Shaw Pittman LLP in Nashville as an IT Service Desk Analyst. Resolve tech issues, support users, and enhance IT services. 3+ years required.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 31, 2025
The IT Service Desk Analyst investigates and resolves software/hardware problems and connectivity issues for computer users. The IT Service Desk Analyst is responsible for interviewing users, collecting information about problems, leading users through diagnostic procedures, and handling problem recognition, research, isolation, resolution, documentation, and follow-up.
Requirements
- Responding to support requests presented in both calls and emails.
- Logging and tracking support requests using the current ticketing (ServiceNow) database. Maintain historical records and related problem documentation.
- Actively participate in firmwide project efforts, as well as participate in testing efforts and documenting results.
- Form effective professional relationships on behalf of the Service Desk team with all levels of the Firm including IT colleagues, executives, management and staff.
Requirements Summary
3+ year's experience in technology support field with emphasis on application support. Related certification or equivalent. Knowledge of Windows, Office, and Internet Explorer
