IT Service Desk Analyst

As an IT Service Desk Analyst, you will provide high-level customer service while supporting end-users and customers. You will be the first point of contact for all technology-related issues, executing troubleshooting procedures and collaborating with technical resources to resolve issues in a timely manner.

Requirements

• Bachelor's Degree or equivalent experience
• 2+ years work experience or equivalent preferred
• Minimum Work Experience: Have some familiarity with an IT ticketing system and knowledge base ServiceNow experience preferred
• Previous customer service experience
• Previous experience with distribution center systems (WMS, TMS, etc.) helpful
• Experience working with PC/MAC and Windows Server systems with one or more of the following operating systems in an enterprise environment; Windows 7, 10, Windows Server 2008, 2012, 2016
• Experience providing support for an ERP system in an enterprise environment preferred; SAP, Red Prairie, SharePoint, Manhattan
• Experience working with IBM iSeries preferred

Benefits

• Competitive compensation package
• Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE!
• Growing company with a performance record that continues to climb!
• Open-door work environment
• High Performance culture with a focus on a growth mindset where continuous improvement is embraced
• Opportunities for advancement