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DraftKings Inc.
IT Service Desk Coordinator
Join DraftKings Inc. as an IT Service Desk Coordinator in Sofia. Oversee global ticket queues, manage onboarding/offboarding, and leverage ITSM/ITIL expertise.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 25, 2025
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. As an IT Service Desk Coordinator, you will play a critical role within Enterprise IT, overseeing the global ticket queue and managing resource planning for seamless onboarding and offboarding.
Requirements
- Minimum 2 years of service desk experience in an enterprise environment.
- Strong understanding of ITSM/ITIL principles.
- Advanced proficiency in enterprise ticketing systems (ServiceNow and Freshservice preferred).
Benefits
- Experience in international support and coordination is preferred.
- Technical supervisory experience is a plus.
- Bachelor’s degree in Computer Science or a related field, or an equivalent combination of education and experience.
Requirements Summary
Minimum 2 years of service desk experience, strong understanding of ITSM/ITIL principles, and advanced proficiency in enterprise ticketing systems
