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ActioNet, Inc.
IT Service Desk Manager
Join ActioNet, Inc. as an IT Service Desk Manager in Washington, DC. Leverage your ServiceNow expertise to lead a team, ensure SLAs, and enhance customer support.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 11, 2025
ActioNet is seeking an IT Service Desk Manager to oversee staffing, training, and reporting to ensure efficient operations and adherence to Service Level Agreements (SLAs). The ideal candidate will have excellent customer service skills, technical support expertise, and experience with ServiceNow.
Requirements
- Public Trust - Level 5 Investigation
- 5+ years of experience in IT service management
- Strong knowledge of ServiceNow and technical support skills
- Excellent customer service and communication skills
- Ability to manage and lead a team
- Experience with reporting and metrics analysis
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
5+ years of experience in IT service management, excellent customer service and communication skills, ability to manage and lead a team
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
