IT Service Desk Specialist

As an IT Service Desk Specialist, you will provide IT desktop support across multiple offices in the Sydney area and collaborate with global teams to resolve issues. You will be the face of the IT team in Australia and will be responsible for providing face-to-face and phone support to users. You will also assist with project work, upgrades, and infrastructure system upgrades.

Requirements

• Ability to provide exemplary levels of customer service
• Solid grasp of Active Directory
• Solid grasp of TCP/IP protocols
• Solid grasp of MS Office suite and O365
• Knowledge of collaboration tools e.g. Zoom, MS Teams
• Knowledge of client-side Citrix technology
• Good working knowledge of ServiceNow, logging tickets and requests and tracking them
• Good working knowledge of hardware and software troubleshooting processes for Dell/HP/Lenovo and other hardware providers
• Good knowledge of ITIL and how to apply it

Benefits

• Hybrid working and reasonable accommodations
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, qualification reimbursement and more
• All-inclusive approach to Diversity, Equity and Inclusion
• Parental leave benefits
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• All employee events including networking opportunities and social activities