IT Service Desk Technician

We are seeking an IT Service Desk Technician to troubleshoot technology issues in a collaborative IT environment. The role involves providing support for desktop, laptop, and data center hardware/software issues, creating incident tickets, and handling major IT incident management.

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• 3+ years of experience as IT Service Desk Technician or Data Center Operator
• Experience with incident, change, and problem management in a multi-location data center
• Experience in utilizing ITIL compliant Service Management platforms, including ServiceNow

Benefits

• Complete health insurance coverage
• 401(k) with 6% employer match
• Multiple bonus programs
• Paid holidays
• Generous paid time off
• Tuition Assistance Program
• On-site café and fitness center
• Walking trails