IT Service Liaison Administrator

Join Emerson as an IT Services Liaison Administrator to drive continuous improvement initiatives for the Emerson IT services support model, working in an ITIL-aligned organization. You will develop technical and customer service skills while building experience in ITIL processes.

Requirements

• Bachelor's degree in any IT-related course
• Relevant work experience in the IT field
• Excellent communication, presentation, and negotiation skills
• Knowledge of ServiceNow and Service Desk best practices
• Knowledge of ITIL Services management methodology
• Good analytical skills and comfortable formulating insights from data

Benefits

• Competitive benefits plans
• Medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Flexible time off plans
• Paid parental leave
• Vacation and holiday leave