IT Service Liaison Administrator

Join Emerson as an IT Services Liaison Administrator and drive continuous improvement initiatives for the Emerson IT services support model. You will develop technical and customer service skills while building experience in ITIL processes.

Requirements

• Bachelor's degree in any IT-related course; experience may be considered in lieu of formal education
• Relevant work experience in the IT field
• Excellent communication, presentation, and negotiation skills
• Knowledge of ServiceNow and Service Desk best practices
• Knowledge of ITIL Services management methodology
• Good analytical skills and comfortable formulating insights from data

Benefits

• Competitive benefits plans
• Medical insurance plans
• Employee Assistance Program
• Employee resource groups
• Recognition
• Flexible time off plans
• Paid parental leave (maternal and paternal)
• Vacation and holiday leave