.svg)
S&P Global - Internal
IT Service Management Analyst
Join S&P Global in Hyderabad as an IT Service Management Analyst. Leverage your ITSM expertise to enhance service quality and efficiency. Benefits include health perks and flexible downtime.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
Service Portal
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 19, 2025
IT Service Management Analyst will maximize the performance of IT services by focusing on quality, efficiency, user experience, and continuous improvement. The role involves incident management, change management, and problem management.
Requirements
- Strong educational background in information technology, computer science, or a related field
- Bachelor's or master's degree in education
- ITIL V4 certification would be an advantage
- Minimum of 5 years of experience in IT Service Management
- Strong understanding of IT service management principles and best practices
- Experience with incident, problem and change management processes
- Solid grasp of IT infrastructure components, including servers, networks, and storage
- Experience with IT service management tools and technologies (ServiceNow, PagerDuty etc.)
- Strong listening, verbal, and written communication skills with a mastery of the English language
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
Requirements Summary
Bachelor's or master's degree in education, 5+ years of experience in IT Service Management, ITIL V4 certification
