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AUBAY S.A.
IT Service Management Manager
Join AUBAY S.A. in Luxembourg as an IT Service Management Manager. Lead ITIL processes using ServiceNow, ensuring effective Change, Incident, and Problem Management. ITIL v3/v4 certification required.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 3, 2025
ITSM Manager will be responsible for IT Change Management, Service Request Management, Incident Management, and Problem Management. The ITSM Manager will play a key role in coordinating with user teams and proposing continuous improvements for these processes.
Requirements
- Solid expertise in ITIL process management, with ITIL v3/v4 certification required
- Significant experience in defining, implementing, and supervising the proper functioning of the four ITSM processes
- Mastery of the ServiceNow tool
Requirements Summary
ITIL process management experience, ServiceNow tool mastery, analytical and synthesis skills
