AUBAY S.A.

IT Service Management Manager

Join AUBAY S.A. in Luxembourg as an IT Service Management Manager. Lead ITIL processes using ServiceNow, ensuring effective Change, Incident, and Problem Management. ITIL v3/v4 certification required.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Change Management
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
Department - JobBoardly X Webflow Template
Problem Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 3, 2025

ITSM Manager will be responsible for IT Change Management, Service Request Management, Incident Management, and Problem Management. The ITSM Manager will play a key role in coordinating with user teams and proposing continuous improvements for these processes.

Requirements

  • Solid expertise in ITIL process management, with ITIL v3/v4 certification required
  • Significant experience in defining, implementing, and supervising the proper functioning of the four ITSM processes
  • Mastery of the ServiceNow tool

Requirements Summary

ITIL process management experience, ServiceNow tool mastery, analytical and synthesis skills