IT Service Management Process Owner

Homecare Homebase is hiring an IT Service Management Process Owner to create, document, manage, and improve IT Service Management processes. The ideal candidate will have 5+ years of experience in IT Service Management or Operations, strong communication skills, and knowledge of the ServiceNow platform.

Requirements

• 2+ years overall experience as a fulfiller in the ServiceNow platform
• 2+ years overall experience as an ITSM Process Owner
• 5+ years overall experience in an IT Service Management or Operations role

Benefits

• Strong communication skills
• Strong knowledge of the ServiceNow platform and application navigation
• Strong ability to align business process and requirements with a technical implementation
• Strong documentation and business process mapping skills
• Ability to manage and report on process activities from end to end
• Ability to create and maintain dashboards and KPIs in the ServiceNow platform
• Ability to train and influence process stakeholders (e.g., process users) to adopt change