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Hearst
IT Service Management Process Owner
Join Hearst in Dallas as an IT Service Management Process Owner. Leverage your 2+ years of ServiceNow experience to enhance ITSM processes and drive success.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
IT Service Management Process Owner responsible for creating, documenting, managing, and improving IT Service Management processes, promoting alignment on process description, strategy, objectives, and success metrics.
Requirements
- 2+ years overall experience as a fulfiller in the ServiceNow platform
- 2+ years overall experience as an ITSM Process Owner
- 5+ years overall experience in an IT Service Management or Operations role
Benefits
- Strong communication skills
- Strong knowledge of the ServiceNow platform
- Strong ability to align business process and requirements with a technical implementation
Requirements Summary
2+ years ServiceNow experience, 5+ years IT Service Management experience, Bachelor’s degree in Computer Science, Engineering, Math or related
