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Hearst Health
IT Service Management Process Owner
Join Hearst Health in Dallas as an IT Service Management Process Owner. Leverage your ServiceNow expertise to enhance ITSM processes. 2+ years in ServiceNow required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 2, 2025
The IT Service Management Process Owner is a technical resource responsible for creating, documenting, managing, and improving IT Service Management processes.
Requirements
- Enterprise and/or IT Service Management
- Strong communication skills
- Strong knowledge of the ServiceNow platform
- Strong documentation and business process mapping skills
Requirements Summary
2+ years overall experience as a fulfiller in the ServiceNow platform, 2+ years overall experience as an ITSM Process Owner, 5+ years overall experience in an IT Service Management or Operations role
