Your work environment

As the youngest member of the Consileon group of companies, Opereon Consulting GmbH is facing an exciting time. Don't just be a spectator - with us, you can actively participate in the rapid growth of an ambitious company and leave your mark in the company's history. And who says this can't also be a springboard for a career on the fast track?

We at Opereon offer cross-industry solutions for digitalization projects - from small and medium-sized enterprises to DAX companies. In the diverse world of IT projects, we are the specialists who turn ideas into reality.

Your role with us

IT Service Manager: As an experienced IT Service Manager, you are responsible for providing and operating IT services in our customer projects.

• Service delivery: You plan, implement, and monitor IT services to ensure that they meet the requirements of our customers' companies.
• Service operation: You ensure the smooth operation of our IT services and ensure high availability and performance.
• Stakeholder management: You are in close contact with stakeholders and ensure that their requirements are met.
• Incident and problem management: You coordinate the resolution of incidents and problems and develop long-term solutions to continuously improve service quality.
• Service level management: You define service level agreements (SLAs) and monitor compliance with these agreements.

What we expect from you

We are looking for someone with:

• At least ten years of professional experience, including at least five years of experience in IT service management
• Completed university degree in computer science, business informatics, business administration, or comparable qualification.
• Comprehensive knowledge of IT service management, evidenced by ITIL v4 certifications.
• Good understanding of technical requirements and processes in IT operations.
• Experience with near- and offshoring is an advantage.
• Industry experience in the public sector, finance, or energy sectors is an advantage.
• You have experience with industry-standard tools such as ServiceNow or Atlassian Jira Service Management.
• Strong communication and customer orientation, as well as the ability to convey complex issues in a clear and understandable way.
• Independence: You find your way in every environment and come out well in the project even when left to your own devices.
• Integrity: A high level of integrity and ethical behavior in handling sensitive company data and information.
• Enthusiasm: That you work with passion and that your colleagues and customers can feel your enthusiasm.
• Motivation: A proactive attitude and occasional travel readiness, depending on customer requirements.

Six good reasons for us

We offer:

• Flexibility: Choose when and where you work.
• Collaboration on an equal footing: With us, every contribution counts, regardless of the hierarchy.
• Active shaping: Bring your individual expertise into the digitalization projects of our customers and develop customized solutions.
• Real system competence: Dive deep into complex IT systems and become an expert.
• Rapid learning: Expand your knowledge and skills at record-breaking speed.
• Career perspectives: Show us what's inside you and switch to the fast lane with your career - we give you all the opportunities.