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ActioNet, Inc.
IT Service Operations Manager
Join ActioNet, Inc. as an IT Service Operations Manager in Washington, DC. Oversee IT service improvements, requiring 5+ years in change management. Benefits include medical, 401(k), and PTO.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Governance, Risk, and Compliance
IT Service Management
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 27, 2025
ActioNet has an opportunity for an IT Service Operations Manager. The position can be supported Remote with 10% travel within the US, as needed. The IT Service Operations Manager oversees problem resolution and process automation to support enterprise-wide IT service improvements.
Requirements
- Bachelor’s degree in IT, Business Administration, or a related field.
- 5+ years of experience in IT change management.
- Familiarity with ITIL frameworks and enterprise IT governance.
- Strong documentation and communication skills.
- Experience with ServiceNow or other ITSM platforms.
- Previous experience in government or large enterprise IT operations.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life and AD&D Insurance
- 401(k) Savings Plan
- Education and Professional Training
- Flexible Spending Accounts (FSA)
- Employee Referral and Merit Recognition Programs
- Employee Assistance and Identity Theft Protection
- Paid Holidays: 11 per year
- Paid Time Off (PTO)
- Disability Insurance
Requirements Summary
Bachelor’s degree in IT or related field, 5+ years of experience in IT change management, familiarity with ITIL frameworks
Apply now
Washington, DC
|
District of Columbia
United States
Mid-Level
Hybrid
Full Time
