IT Specialist

The IT Specialist plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment, ensuring seamless technology experiences for BRG users worldwide.

Requirements

• 2-3 years of IT experience in an enterprise Microsoft cloud and on-premises environment.
• Strong experience supporting Windows 10/11 and macOS operating systems.
• Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
• Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and customer service skills.

Benefits

• Maintain and optimize Microsoft 365 applications
• Manage ITSM ticketing system (ServiceNow)
• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions
• Assist with Windows Autopilot and Intune MDM for device provisioning and management
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability
• Support Microsoft Defender for Endpoint, ensuring compliance with security standards
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization
• Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity
• Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols
• Assist with certificate management for internal and external applications
• Track, maintain, and update IT asset records within ServiceNow ITSM
• Administer and troubleshoot cloud-based printing solutions and endpoint configurations
• Ensure firm-wide compliance with hardware, software, and mobile device policies
• Create and maintain knowledge base articles to support end-users and internal IT teams
• Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies
• Work with global IT teams to ensure standardized IT processes across all BRG locations