IT Support Analyst

The IT Support Analyst manages the installation, modification, and repair of hardware and software systems, providing technical assistance and training to ensure efficient computer operation. This role covers Level 1 and Level 2 support and requires strong customer service skills.

Requirements

• Associate's degree or 2+ years of relevant work experience, or an equivalent combination of education and experience
• Experience with ServiceNow or other ticketing systems is a plus
• Active Directory experience is a plus
• Office 365 administration experience is required
• PC imaging experience is a plus
• Experience with Intune or mobile device management is a plus
• Experience supporting users remotely with mobile devices, PCs, and printers is a plus

Benefits

• Competitive compensation with bonuses
• Great health benefits
• Paid time off
• Paid company holidays
• Strong company match to 401(k) contributions
• Tuition reimbursement program
• Paid parental leave