ServiceNow Architect

We are seeking a highly skilled ServiceNow Architect with deep expertise in IT Service Management (ITSM), IT Asset Management and IT Operations. The individual will design and implement ServiceNow solutions to support critical business functions such as asset management, incident management, and tool integrations.

Requirements

• 7 years of IT experience, with a focus on ITSM, IT Operations, and Infrastructure.
• 7 years of experience in ServiceNow development, architecture, and configuration.
• Extensive experience with ServiceNow modules, including: Asset Management (HAM/SAM), Configuration Management (CMDB), Incident Management, Change Management, Problem Management, and Event Management.
• ServiceNow Tool Integrations (e.g., monitoring tools, third-party systems).
• Proven experience in designing and developing complex ServiceNow solutions that align with IT service and operations processes.
• Strong expertise in ServiceNow scripting (JavaScript, Jelly, Glide) and workflow automation.
• Familiarity with ServiceNow ITOM and Discovery for infrastructure and event management.
• Experience with ServiceNow API integrations (REST, SOAP) and integrating with other enterprise tools.
• Ability to develop strategic roadmaps for ServiceNow platform development and enhancement.
• Strong problem-solving skills, capable of prescribing solutions and leading implementation efforts.
• Proven ability to work collaboratively with IT and business stakeholders to meet organizational objectives.
• ServiceNow Certified Application Developer or Certified System Administrator.
• ServiceNow Certified Implementation Specialist for one or more modules (ITSM, ITOM, SAM).
• Experience in ITIL-based service management practices.
• Strong knowledge of infrastructure platforms, cloud services, and enterprise architecture.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program