Computer Support Administrator (CSA) DCRIOS II

DecisionPoint is seeking an experienced Computer Support Administrator to join our team! This position is onsite at Joint Base San Antonio (JBSA).

Requirements

• Provide Tier 1 support for networks such as the Non-classified Internet Protocol Router Network (NIPRNet), the Secret Internet Protocol Router Network (SIPRNet), and the Joint Worldwide Intelligence Communications System (JWICS)
• Clearance Required: TS/SCI
• Degree and Years of Experience: Two (2) or more years’ experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS
• Required Certifications: Security+, CND or GICSP
• Required Skills: Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
• Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
• Must be self-motivated and able to perform with little to no supervision
• Experience monitoring and responding to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution
• Preferred Skills/ Qualifications: Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
• Experience using the Remedy & ServiceNow Ticketing System
• Experience in tracing lines
• Experience with Microsoft Windows Active Directory object creation, deletion, and attributes.
• Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian

Benefits

• May also need to pull cables to support the installation of new workspaces