ITSM Business Analyst - Mid

Sev1Tech is seeking an IT service management (ITSM) Business Analyst to join our Network Operations Security Center (NOSC) team on a contract supporting the Department of Homeland Security's network and security operations. The ITSM Business Analyst (mid-level) will work as part of a PMO but closely collaborate with team members across the program.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education
• Four (4 plus) years in the federal IT services contracting industry
• Experience on an IT infrastructure operations and engineering contract
• Experience assessing business and technical operations processes and procedures
• Experience identifying areas for improvements and supporting their implementation
• Knowledge of ITSM and ITIL
• Experience with an ITSM tool - e.g., ServiceNow
• Ability to work effectively with customers as well as contractor operations and engineering staff
• Experience performing requirements analysis
• Experience creating, revising, updating, and maintaining documentation such as SOPs
• High level understanding of networking and cyber security
• Proficiency with Microsoft products such as Excel, PowerPoint, Word, and Visio
• Ability to communicate clearly and effectively with customers
• Able to obtain a Public Trust clearance

Benefits

• Full time position with benefits
• Retirement match