Computer Support Administrator (CSA) DCRIOS II

DecisionPoint is seeking an experienced Computer Support Administrator to join their team. The position is onsite in O'Fallon, IL, and requires experience with computer support on similar networks to NIPRNet, SIPRNet, and JWICS.

Requirements

• Clearance Required: TS/SCI
• Two (2) or more years’ experience related to Computer Support Technician (CST) support on similar networks to NIPRNet, SIPRNet, and JWICS
• Must have one of the following certifications: Security+, CND or GICSP
• Must be responsive and able to interact with the users - experience in a customer-facing role and excellent customer service skills
• Must be self-motivated and able to perform with little to no supervision
• Must be able to monitor and respond to internal support requests submitted to ticketing system and escalate irresolvable issues to appropriate department for resolution
• Experience installing, relocating, configuring, troubleshooting, and repairing desktop computers, laptops, thin clients, and printers
• Experience in updating, patching, and troubleshooting Microsoft Windows based systems
• Experience loading, configuring, and troubleshooting software applications
• Experience working on Department of Defense (DoD) networks - USAF Standard Desktop Configuration (SDC)
• Experience using the Remedy & ServiceNow Ticketing System
• Experience in tracing lines
• Experience with Microsoft Windows Active Directory object creation, deletion, and attributes
• Experience with administrative tasks in support of asset management such as notification of equipment location changes to the Equipment Custodian