IT Support Associate

We are seeking an IT Support Associate to join our global IT team in Washington, D.C. This role focuses on maintaining operational excellence through proactive technology management and support, working with and learning about cutting-edge hardware and collaboration technologies.

Requirements

• 2-4 years progressive IT support and implementation experience
• Significant experience in Tier 1-2 helpdesk issue resolution
• Experience managing PC, MacOS and IOS devices at scale using Intune, JAMF Pro or similar
• Excellent Office 365 skills, both administrative and end-user are critical
• Experience supporting Teams for remote users and thorough understanding of conference room AV technology
• Experience working consistently within a call tracking system (e.g. Zendesk, Servicenow, FreshService)
• Experience working within a standards-based security environment

Benefits

• Diversity and inclusion in the workplace
• Opportunities for career growth and development
• Competitive salary and benefits package