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Carnival Corporation
IT Support Service Specialist (Onboard systems)
Join Carnival Corporation in Genoa as an IT Support Service Specialist. Provide top-notch support, manage incidents, and improve IT services. Bachelor's required.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 31, 2025
We're looking for an IT Support Service Specialist to provide high-quality support to our staff and customers on onboard IT services and applications. You'll be responsible for service request, incident, and problem management processes, and will have the opportunity to continuously improve our services and processes.
Requirements
- Bachelor's degree in Computer Science or Information Technology
- 3-5 years of experience in IT Support
- Experience with ticketing, workflow, and monitoring tools (preferably ServiceNow and Dynatrace)
- Knowledge of the ITIL framework
- Excellent communication and interpersonal skills
Benefits
- Opportunity to work in a global and innovative environment
- Flexibility to work remotely
- International and diverse team
- Opportunity to engage with different stakeholders and make a significant impact on the IT Support service
Requirements Summary
Computer Science or Information Technology degree, 3-5 years IT experience, knowledge of ITIL framework
