The IT Support Specialist will be the first point of contact for troubleshooting hardware, software, and network issues, ensuring prompt and reliable resolution of employee requests. The role involves managing vendors and equipment, improving support systems and processes, and collaborating with cross-functional teams.
Requirements
- Strong technical expertise in macOS (with a working knowledge of Windows as a plus)
- Identity and device management (e.g., Azure AD, Jamf, Intune)
- Enterprise collaboration tools like Google Workspace, Office 365, Slack, and Atlassian products
- Excellent written and verbal communication skills
- Troubleshooting and problem-solving skills within Mac and macOS environments
- Experience with ServiceNow for IT service management (ITSM)
- Proactive approach to problem solving and continuous improvement
- Precision and attention to detail in work
- Customer-first mindset and ability to articulate technical details to diverse audiences
- Process improvement and vendor management skills
Benefits
- Relocation assistance
- Employee benefits (not specified)