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SGS
IT Support Specialist - GBS
Join SGS as an IT Support Specialist in Bogotá. Leverage ServiceNow for ticket management, resolve tech issues, and enhance user support. 2+ years required.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
February 25, 2025
Provide initial support to users, responding to inquiries and resolving basic technical issues quickly and efficiently, as well as performing basic data analysis related to incidents and support requests.
Requirements
- Academic education: Technologist or professional in systems engineering or related careers.
- Experience: Minimum 2 years of experience in similar roles.
- Experience with remote access tools and knowledge of operating system administration such as Windows and macOS.
- Advanced Microsoft Excel
- Familiarity with ticket management tools, preferably ServiceNow
- Certifications (considered a plus): ITIL Foundation, CompTIA Network+, Microsoft Certified: Azure Administrator Associate, Linux Professional Institute Certification (LPIC-1), Microsoft Certified: Windows Server Fundamentals, Active Directory – admin, Networks - admin, Office 365 - admin, Microsoft – admin, SQL Database – queries and consultations
Requirements Summary
Technologist or professional in systems engineering or related careers, 2 years of experience in similar roles, experience with remote access tools and knowledge of operating system administration
