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Nityo Infotech
IT Support Specialist
Join Nityo Infotech as an IT Support Specialist in Florence, KY. Provide technical support, troubleshoot issues, and manage tickets. Requires 1-3 years experience.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 27, 2022
IT Application Support Specialist responsible for investigating and troubleshooting application issues, feature requests, and bug resolution. Will work closely with IT Support, Database, and Application Development teams.
Requirements
- Provide first level technical support, maintenance, and troubleshooting for hardware and software in a Microsoft Windows environment
- Troubleshoot and resolve mobile device issues or problems with device hardware and software
- Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
- Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required
Requirements Summary
1-3 years of application development support experience, Bachelor's Degree in computer science/information technology or related field, Solid working knowledge of mobile OS platforms (iOS, Android)
