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EVERIENCE
IT Support Supervisor
IT Support Supervisor at EVERIENCE in Clichy. Lead a support team, manage incidents, and enhance processes using ServiceNow. Requires ITSM expertise. Benefits include meal tickets and training.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 4, 2025
Join HELPLINE as an IT Support Supervisor to lead a team of technical support technicians, ensuring quality service and user satisfaction. Accompany team members in incident and request management, animate training and skills development, and contribute to continuous improvement of support processes.
Requirements
- Bachelor's degree to Master's degree in computer science or project management
- 2 to 5 years of experience in support, ideally with a supervision role
- Master's degree in ITSM tools (Zendesk, ServiceNow, Jira)
- Solid technical skills (networks, API, Windows, Linux)
- Leadership, customer service sense, and excellent relational skills
Benefits
- Meal ticket card of 9.50€ / worked day (60% HELPLINE coverage)
- Co-optation bonuses up to 1000€
- A family mutual
- A CSE with many benefits
- A training institute to accompany the development of your skills
Requirements Summary
Bachelor's degree in computer science or project management, 2-5 years of support experience, and technical skills
