IT Support Technician

We are seeking an IT Support Technician to provide Tier 2 IT help desk support, assist with hardware and software troubleshooting, and provide video teleconferencing and remote support. The ideal candidate will have experience with Windows operating systems, Active Directory, data encryption, and backup software, as well as exceptional customer service skills.

Requirements

• Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units
• Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
• Assist in testing, applying, and maintaining server configurations and related security patches
• Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting needed to resolve tickets
• Conduct or provide new equipment deployments and/or requested deployment support, including installation and maintenance of video teleconferencing infrastructure
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events

Benefits

• Competitive benefit package
• Hiring salary range: $55,000 - $73,000