IT Support Technician

Hawaiian Host Group is seeking an IT Support Technician to manage daily operational support tasks, such as desktop and software assistance, hardware upkeep, network surveillance, and system performance optimization. The ideal candidate will have 1-2 years of experience in IT Technician or Help Desk Support roles, proficiency in Help Desk Ticketing systems, and experience with Windows and networking concepts.

Requirements

• Completion of an Associate's degree or higher from an accredited college
• At least 1-2 years of experience in IT Technician or Help Desk Support roles
• Proficiency in using Help Desk Ticketing systems such as Freshdesk, Zendesk, Jira, or ServiceNow
• Experience utilizing remote desktop software like TeamViewer or LogMeIn
• Familiarity with networking and security concepts
• Experience with Windows 7, 8, and 10 operating systems; familiarity with Mac OS is a plus
• Experience with Windows Server 2008, 2012, 2016, or 2019
• Proficiency in an Active Directory environment, with a focus on security groups
• Familiarity with Cisco, Dell, and Meraki switches/routers
• Demonstrated ability to analyze and resolve hardware, software, and application problems
• Ability to meet deadlines and effectively manage stress in high-pressure situations
• Understanding of IT principles and the capability to communicate technical concepts effectively to diverse audiences
• Strong sense of discretion and ability to maintain confidentiality
• Excellent problem-solving, communication, team-building, and interpersonal skills, with a customer-focused approach
• Alignment with values of building trust, agility, and innovation

Benefits

• Salary: $45,000 - $60,000 a year