IT System Engineer

IT System Engineer job description: responsible for diagnosing and resolving technical problems, providing technical assistance, implementing security protocols, and maintaining accurate records of technical issues. The ideal candidate has experience in a legal partnership or professional services environment, supporting Windows 10, Office 365, and Exchange, and using help desk software such as ServiceNow.

Requirements

• Previous experience within a legal partnership or professional services environment
• Experience of supporting and using Windows 10, Office 365 and Exchange
• Familiarity with help desk software (such as ServiceNow)
• Experience of supporting mobile devices using an MDM solution
• FileSite experience – client-side troubleshooting, how do I’s, and awareness of import and exporting data.
• Experience of supporting legal applications such as Worksite, Big-Hand, time recording, Intapp Time and Expert, amongst others
• SCCM experience – application deployment and troubleshooting experience of Virtual desktops and VPN technologies
• Experience of Microsoft Azure Active Directory and Intune.
• Experience of PC, laptop, printer, network troubleshooting
• Experience of AVMI / Video Conferencing
• Customer-focussed with excellent communication and inter-personal skills
• Team-oriented with the ability to deal with tasks effectively
• Strong organisational skills and the ability to juggle a constantly changing workload
• Able to work under pressure and prioritise conflicting demands
• Aptitude for problem-solving and documenting the solution to share with others (inc immediate team)
• Ability to develop and maintain good working relationships with both internal and external clients, maintaining a high level or professionalism.

Benefits

• Competitive and fair reward
• Recognition based on all round performance
• Early responsibility and early involvement in growing the business