AstraZeneca

IT Technical Support

Join AstraZeneca in North Ryde as an IT Technical Support Specialist. Provide top-notch IT support, manage systems, and enjoy competitive salary and growth opportunities.

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Direct Hire
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Entry Level
ServiceNow Role Type:
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Support Specialist
ServiceNow Modules:
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IT Asset Management
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
March 6, 2025

AstraZeneca is a global biopharmaceutical company seeking a full-time IT Technical Support Specialist to join their Enterprise Technology Services team. The successful candidate will provide exceptional front-line IT support and ensure seamless IT operations.

Requirements

  • Degree in IT or equivalent professional experience
  • Knowledge of GxP / validated systems and IT support within a pharmaceutical or FMCG environment
  • Strong customer service skills with the ability to communicate technical concepts effectively
  • Hands-on experience supporting Windows 10/11, Microsoft Office 365, and Lenovo hardware
  • Proficiency in Active Directory, Microsoft Intune, and Entra (Azure AD) for user and device management
  • Experience in IT asset management, including tracking and maintaining inventory
  • Knowledge of ServiceNow or similar ITSM platforms
  • Ability to resolve hardware and software issues efficiently while maintaining a customer-first mindset
  • Understanding of basic networking principles such as VLANs, DHCP, and DNS
  • Ability to lift and install IT equipment (15kg+)
  • Experience supporting Apple Mac OS/iOS
  • Familiarity with cloud storage solutions such as OneDrive and Box
  • Prior experience in an IT Tech Bar or IT training role

Benefits

  • Competitive salary range: 75k base – 90k base + super
  • Opportunities for career growth and development
  • Inclusive and diverse work environment
  • Flexible work arrangements
  • Opportunities for professional development and training

Requirements Summary

IT degree or equivalent experience, strong customer service skills, and hands-on experience with Windows, Microsoft Office, and Lenovo hardware