IT Technical Support

AstraZeneca is a global biopharmaceutical company seeking a full-time IT Technical Support Specialist to join their Enterprise Technology Services team. The successful candidate will provide exceptional front-line IT support and ensure seamless IT operations.

Requirements

• Degree in IT or equivalent professional experience
• Knowledge of GxP / validated systems and IT support within a pharmaceutical or FMCG environment
• Strong customer service skills with the ability to communicate technical concepts effectively
• Hands-on experience supporting Windows 10/11, Microsoft Office 365, and Lenovo hardware
• Proficiency in Active Directory, Microsoft Intune, and Entra (Azure AD) for user and device management
• Experience in IT asset management, including tracking and maintaining inventory
• Knowledge of ServiceNow or similar ITSM platforms
• Ability to resolve hardware and software issues efficiently while maintaining a customer-first mindset
• Understanding of basic networking principles such as VLANs, DHCP, and DNS
• Ability to lift and install IT equipment (15kg+)
• Experience supporting Apple Mac OS/iOS
• Familiarity with cloud storage solutions such as OneDrive and Box
• Prior experience in an IT Tech Bar or IT training role

Benefits

• Competitive salary range: 75k base – 90k base + super
• Opportunities for career growth and development
• Inclusive and diverse work environment
• Flexible work arrangements
• Opportunities for professional development and training