AstraZeneca is a global biopharmaceutical company seeking a full-time IT Technical Support Specialist to join their Enterprise Technology Services team. The successful candidate will provide exceptional front-line IT support and ensure seamless IT operations.
Requirements
- Degree in IT or equivalent professional experience
- Knowledge of GxP / validated systems and IT support within a pharmaceutical or FMCG environment
- Strong customer service skills with the ability to communicate technical concepts effectively
- Hands-on experience supporting Windows 10/11, Microsoft Office 365, and Lenovo hardware
- Proficiency in Active Directory, Microsoft Intune, and Entra (Azure AD) for user and device management
- Experience in IT asset management, including tracking and maintaining inventory
- Knowledge of ServiceNow or similar ITSM platforms
- Ability to resolve hardware and software issues efficiently while maintaining a customer-first mindset
- Understanding of basic networking principles such as VLANs, DHCP, and DNS
- Ability to lift and install IT equipment (15kg+)
- Experience supporting Apple Mac OS/iOS
- Familiarity with cloud storage solutions such as OneDrive and Box
- Prior experience in an IT Tech Bar or IT training role
Benefits
- Competitive salary range: 75k base – 90k base + super
- Opportunities for career growth and development
- Inclusive and diverse work environment
- Flexible work arrangements
- Opportunities for professional development and training