ITAM Program Manager

The ITAM Program Manager is responsible for the delivery, implementation, and maintenance of the IT Asset Management discipline at M&T Bank. This leader oversees a team of resources responsible for day-to-day execution of various ITAM-related functions and works with departments and stakeholders across the enterprise to ensure consistent application and continual service improvement across the various asset lifecycle phases.

Requirements

• Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
• Five years or more ITSM tool experience, as well as ServiceNow experience
• Proven ability and experience in executing strategic asset management processes successfully
• Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
• Strong vendor management and negotiation skills
• Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
• Possess Bachelor’s degree in information technology, computer science, or business administration, or in other related field
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent at performing multiple tasks at the same time without erring
• Excellent communication and interpersonal skills

Benefits

• Competitive compensation
• Health, welfare, and retirement benefits
• 401(k) match at 5%
• Work-life balance and flexible work arrangements
• Banking Officers start with 25 days PTO plus 12 paid holidays
• 40 hours paid volunteer hours per year
• Much more.