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Talent Worx
ITIL Cross Functional Service Management
Join Talent Worx in Mumbai as an ITIL Cross Functional Service Management Lead. Drive ITSM processes using ServiceNow, focusing on continual improvement and alignment with business goals.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 14, 2025
Seeking an experienced Cross-Functional ITIL Service Management Lead to drive IT service management processes across departments, aligning ITSM practices with business goals and promoting continual improvement using the ITIL framework.
Requirements
- ITIL Availability Management
- ITIL Capacity Management
- ITIL Cross Functional Service Management
- ITIL Service Level Management
- ServiceNow - IT Service Management
- Strong knowledge of ITIL service lifecycle and service value system.
- Experience with ITSM platforms like ServiceNow, Cherwell, or BMC Remedy.
- Excellent analytical, communication, and stakeholder management skills.
- Demonstrated ability to work across organizational silos and manage multiple priorities.
Benefits
- No data available
Requirements Summary
Strong knowledge of ITIL, experience with ITSM platforms, and excellent analytical and communication skills
