ITIL Incident Manager Team Lead

We are hiring an ITIL Incident Manager Team Lead to lead a team, ensure effective incident resolution, and implement best practices. The ideal candidate will have strong knowledge of ITIL, leadership skills, and experience with incident management tools.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT service management and incident management.
• Proven experience in leading and managing a team of incident managers.
• Strong knowledge of ITIL framework and incident management processes.
• Experience with incident management tools such as ServiceNow, Remedy, or JIRA.
• Excellent problem-solving and decision-making skills.
• Strong communication and leadership abilities.
• Ability to work under pressure and handle multiple incidents simultaneously.
• Good understanding of IT infrastructure and technologies.
• ITIL certification is a plus.

Benefits

• Flexibility
• Efficiency
• Collaboration
• Agility
• Neutrality
• Flexibility