ITIL Incident Manager Team Lead

We are currently hiring an ITIL Incident Manager Team Lead to lead a team of incident managers, ensuring the effective and efficient resolution of IT incidents and implementing incident management best practices.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT service management and incident management.
• Proven experience in leading and managing a team of incident managers.
• Strong knowledge of ITIL framework and incident management processes.
• Experience with incident management tools such as ServiceNow, Remedy, or JIRA.
• Excellent problem-solving and decision-making skills.
• Strong communication and leadership abilities.
• Ability to work under pressure and handle multiple incidents simultaneously.
• Good understanding of IT infrastructure and technologies.
• ITIL certification is a plus.

Benefits

• IT Experts
• Flexible, efficient and collaborative solutions to any organization that requires IT, experts.
• Agile, agnostic and flexible solutions will help you source the IT Expertise you need.