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SpikeIT Global Solutions, Inc.
ITIL Service Desk Analyst
Join SpikeIT Global Solutions, Inc. as an ITIL Service Desk Analyst in Newark, NJ. Provide technical support, troubleshoot issues, and enjoy a 6-month contract with potential for long-term employment.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 18, 2025
The Service Desk Analyst serves as the first point of contact for all client users seeking technical assistance, providing support via phone, email, or chat. This role involves diagnosing, troubleshooting, and resolving IT-related issues related to hardware, software, web application, and network connectivity, as well as providing end-user support to ensure optimal system functionality.
Requirements
- Previous experience in a technical support role, service desk or IT helpdesk environment required
- Experience with ticketing systems (e.g., BMC Footprints, ServiceNow,) and remote troubleshooting tools
- Active Directory Users and Computers
- Working knowing of Azure AD, cloud applications, etc.
Benefits
- 6 month Contract (Potential Long-Term Contract)
- 7:30 AM to 4:30 PM
- Good salary to be determined
Requirements Summary
Bachelor’s degree in Computer Science or equivalent work experience; previous experience in technical support role; experience with ticketing systems and remote troubleshooting tools
