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Sonsoft Inc
ITIL V3, ITSM Suite, Cloud Computing Infrastructure
Join Sonsoft Inc in Milwaukee, WI as an IT professional to implement ITIL and ITSM solutions. Requires 4+ years in ITIL and ITSM tools. Competitive benefits.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 3, 2017
Sonsoft, Inc. is seeking a skilled IT professional to implement ITIL, Enterprise Service Management, and Asset and Configuration Management. The ideal candidate will have 4+ years of experience in ITIL, ITSM tools, and agile methodologies.
Requirements
- Minimum of 4+ year overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
- At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user
- Knowledge of the ITIL v3 service life cycle and ITSM best practices
- Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
- Knowledge of COBIT, ISO 2000, or CMMI
- Knowledge of technology metrics, scorecard implementation, and project management best practices
- ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy
- Analytical and Communication skills
- Planning and Co-ordination skills
- Experience with project management
Requirements Summary
4+ years of ITIL experience, ITSM tools expertise, and agile methodologies knowledge required
