.svg)
Zone IT Solutions
ITSM Business Analyst
Join Zone IT Solutions in Melbourne as an ITSM Business Analyst. Analyze IT service management processes, improve systems, and enjoy flexible benefits.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
Customer Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 18, 2025
We are seeking an experienced ITSM Business Analyst for a permanent position. The successful candidate will analyze IT service management processes and systems, and identify areas for improvement and optimization.
Requirements
- Minimum 3 years of experience as an ITSM Business Analyst
- Strong understanding of IT service management processes and frameworks
- Experience working with ITSM tools such as ServiceNow, BMC Remedy, or Cherwell
- Ability to gather and document requirements, and translate them into functional specifications
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
- Experience with ITIL practices and certification is a plus
- Ability to work independently and as part of a team
- Attention to detail and strong organizational skills
Benefits
- Equal opportunity employer
- Welcoming applicants from a diverse range of backgrounds
- Providing flexible, efficient and collaborative solutions
Requirements Summary
3+ years of experience as ITSM Business Analyst with strong analytical and problem-solving skills
